Again WORST CUSTOMER SERVICE EXPERIENCE EVER. I can only imagine how many tourists have become their victims on the Sunpass Scheme of $15.00 PER TOLL. I rented a car from Fox Rent a Car in October 2020. Diana Castillo doesn't recommend Fox Rent A Car (Austin). Reservation said 'Grand Cherokee or similar'. Made reservation, pad for it. Returned vehicle after 1 day when I had orginally had a 5 day rental. When I arrived I had to stand on a line for nearly one hour. HELP!!! I would steer away from this agency. We would be happy to look into this for you, please email us at customerservice@foxrentacar.com. I booked a rental car from them and it said I had unlimited mileage. STAY AWAY!! Absolutely the worst rental car experience i have ever had, by far! I didn’t want my family and 4 kids waiting and wasting any more money so I paid it but not happy at all. I am in a legal dispute with them now trying to get my money back. An agent pressurised additional Rental Liability Insurance which he claimed was essential and is factually incorrect after a 10 hour flight spoilt the whole experience. How do you call to let them know your going to be late when on a plane? My flight was delayed arriving to MCO. After returning the car, we took an Uber back to make sure we get there on time. This company is a joke! I am very sorry that the policy was not more clear to you at booking. Original review stands as posted. Tolls are billed with American Traffic Solutions. I will keep trying but I am not a happy customer!!! Absolutely terrible experience. I waited in line for over 2 hours only to find out they would charge me another $150 for something?? We thank you for sharing your feedback so that we may work to make improvements. Otherwise the car was perfect. So I woke up an hour earlier, knowing it wouldn't start, and it didn't. Then charged us double the price...then gave us a dirty car and when I say dirty, not the outside, food all over the seats, the smell was so bad we stopped at a store to get Lysol spray and Febreze, nothing was wiped down, you could see finger prints everywhere, also needed Lysol wipes (Covid), not to mention the person waiting on us was rude because God forbid we took a moment to decide what to do (be without a car at Denver Airport). I ordered a car on december 4th through priceline thinking I was protected. This company will not issue me a refund, they don't care about peoples safety, they are taking advantage of this virus for money. No Jack or Wrench and No Help from Fox Roadside. An invoice for Fox Rent a Car charges has been sent to the email address we have on file for you. Restituer une voiture chez Fox Rent A Car est rapide et facile; Nos clients sont en général impressionnés par la propreté des voitures de la compagnie Fox Rent A Car; Nous travaillons avec acharnement pour vous obtenir les meilleurs offres - Réservez avec nous et vous bénéficierez des meilleurs tarifs sur une location Fox Rent A Car, c’est garanti ! As the result, we were given Dodge Journey, with low tire pressure alarm on, no snow brush and with summer tires. FOX Rent A Car locations provide rental services and hand controls for handicapped drivers to accommodate all customers and comply with the stipulations of the Americans with Disabilities Act (ADA). Never ever again will I use Fox. Fox refused at first to remove it Next morning found wrappers, food and dirty tissues in rear pocket. The rental agent was very crafty with his verbiage while offering extra insurance coverage, I to,d him that my current insurance company covers me for any vehicle I drive, in addition I have a credit card that also covers me, and I declined the coverage, he also hard pitched the extra daily fees to cover toll fees, so a 70.00 rental was estimated to be 150.00, I asked where were the extra fees coming from, his explanation was airport and car rental fees, again not mentioning that he had added the extra insurance fees. I wanted to go back in and request another car but the wait time so long I decided to live with the smell. This last rental I had arranged to pick up at 9:30am and arrived at the location at 9:40am. See more of Fox Rent A Car on Facebook. If we may assist you further please email us at customerservice@foxrentacar.com. 3 people working line of 50. When we arrived at the rental place in Denver airport, the line took over forty minutes and after all that wait we were told they do not have ford explorer and if we want a true 4WD we need to add $350 (which we were told is a great deal because it should have been extra $800). Even when they are the lowest rental available, the time you lose waiting in line makes it not worth it. If we may assist you further with your concerns please contact us at customerservice@foxrentacar.com. I have been renting cars for over ten years and never have I had such a bad experience. I rented a car from Fox at Tampa Airport on October 17,2020. Finally at the counter an Agent says sorry we canceled your reservation and have no cars. Not part of my booking in any way! atsanta airportfraudantly billedmycardafter saying gas awsw adequarte horrible company. Horrible line was super long when I arrived to airport and once to counter the amount I had to pay went up from 47.48 that was due to 400.00 now how is this possible? Well the reason I was upgraded was because they literally had no vehicles ready or clean. With taking two shuttles it takes about 30 minutes to get there. Late at night. Some damage on the outside. Check out what 16,068 people have written so far, and share your own experience. The car reeked of cigarette smell! Complained to them. More than a few times that I’ve rented with them, they only have 1 person working the counter. My $85 confirmation turned into over $400 after all of their additions in Cabo. Please contact us at billing@foxrentacar.com so that we may assist you to review your rental charges. Check out what 16,082 people have written so far, and share your own experience. Learn about Fox Rent A Car culture, salaries, benefits, work-life balance, management, job security, and more. I will never use this company again. I am very sorry that your rental was not up to par and that you experienced a long wait. If you rent from Fox be prepared to be a little patient. I had to book a room at the Hampton Inn for $77 because it was too late. I returned the car with 3/4 tan of gas. I will never use this company again, the car was very worn and I don't like the fact that I don't have the option to pay my bill without an extortion fee of $15.Update: I called the # and was able to have the administrative fee waived as a one time courtesy since it was only one charge. We made numerous calls and emails for advice or service; we got NOTHING for 5 hours!!! You can take the shuttle back to the airport. 288 reviews. or. The worst experience in my many years of travel. I have rented from Fox 3 xs in the last 3 months. Finally had to wake up a random neighbor to help me. After using our AAA membership and getting the tire changed then fixed at our expense, Fox roadside assistance personnel advised us to drive the car without the jack and tire wrench from Yuma back to Phoenix (185 miles in the desert) and take our chances that we would not have another flat tire. Ended up calling an Uber to make my flight just on time. Sorry that you had trouble with your rental - if we may assist you with your billing concern please email billing@foxrentacar.com. Reviews from Fox Rent A Car employees about working as a Greeter at Fox Rent A Car. I was shocked when I received a bill for an additional $ 60.00 for "administrative fees" for tolls totaling $ 7.25! ” in reviews I have been trying to call customer (no service) and there are always more then 10 people waiting on hold grrrr. Rented a car from FLL. Booked through Southwest airlines at Denver Airport for Dec 24-28/2020. Thank goodness for Emilio! 311 reviews of Fox Rent A Car "Don't ever rent from Fox! Réponse : Fox Rent a Car. Fox Rent A Car information posted online from customers and their experiences with the rental car company. 8 years ago. We thank you for your feedback so that we can work to make improvements. I rented a car from Fox Rent a Car in October 2020. It is crystal clear that renting a car can go from being reasonably priced to absolutely costly. Of course I can't get anyone on the phone. Do you agree with Fox Rent a Car’s 4-star rating? BEWARE and STAY AWAY! One went home saying I’m done did my 8 hours sucks for you.My car was not available so was forced to upgrade at 15.00 more per day.Steer clear, Horrible experience! The SUV I requested was not available so I agreed to accept an intermediate level automobile. CAR RENTAL - LAX AIRPORT Fox Rent A Car, located at the Los Angeles International Airport (), is easily accessible to the terminals and shuttles.The Los Angeles rental car fleet at Fox includes our full complement of vehicle types, with cars in economy class, mid-size, and family-size, with SUVs, vans, and luxury vehicles for your travel needs, whether for business or pleasure. From there we waited over two hours to finally get the booked car. Please contact us at billing@foxrentacar.com. The car was supposedly equipped with an EZ Pass which I did not even see and did not request, It was not needed as we did not go through any toll areas. If I had booked with Budget to begin with, it would have cost more than Fox, but the aggravation would have been far less.The last time, with Ace, they made me buy their extra insurance, citing some regulation that no one else had mentioned, requiring renters to prove that they have $100,000 in coverage. 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