If no resolution can be reached you are entitled to refer your complaint to the conciliation service managed by the British Vehicle Rental and Leasing Association:
You may also refer your complaint to the Financial Ombudsman Service:
Telephone: 0845 080 1800 or 0300 123 9123. If there is anything you do not understand or do not agree with, please ask any member of staff at your Thrifty location. View/Cancel booking; Blog; Sorry booking session expired, please go to step 1 BACK TO TOP . Exclusive savings for AAA Members in your area. You may request a reservation for this car type by providing the required booking information and submitting it as instructed. (unless this is outwith the renting location's opening hours). By continuing to use this site you consent to the use of all cookies . Reservations confirmed on-line or off-line by the Thrifty location If you do not arrive to collect your vehicle at the time specified in the Reservation confirmation, and you do not let the Thrifty location know that you are cancelling your hire as above, the Thrifty location may charge your credit or debit card in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire. passport (or national identity card if European citizen if this has been used to enter the UK). If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $100 / CAD $135. Sign up to receive emails and save 15% off of your next rental. You’ll find a ‘Cancel Booking’ button on the right-hand side. Book Thrifty car rental through Rentalcars.com and you can amend your booking for free. When a guest makes a booking, their reservation is confirmed immediately. When you return the vehicle at the end of the hire period, the total additional charges, including any charges for fuel, damage, etc will be calculated and any overpayment will be credited to your card(s). Change your booking by clicking on our link via our web site for cancellations and changes to your Thrifty Car Rental car or van hire. Click that, enter the reason why you wish to cancel, and confirm the cancellation. If you paid a booking deposit, or booked a Dollar/Thrifty car, the rules are a bit different. 22. On collection of vehicle, renter must produce: valid driving licence - we cannot accept an expired photocard. All drivers presenting a UK driving licence (card licence or paper licence) need to provide evidence of their current endorsements at the time of renting - this includes any additional drivers. If old (paper-only) style, official photo ID must also be presented. The definition of 'Or Similar' is the provision of a vehicle of comparable size, body type and rental value to the vehicle being displayed. You will be asked to sign a Rental Agreement when you collect you hire vehicle and the terms of this agreement are as follows: i. for any illegal purposes or in a way which would cause nuisance; I. In these instances you should request the pick up location to action on your behalf. Top US Rental Car Locations. Glass and tyre cover (economy to full size cars and vans), Glass and tyre cover (premium & prestige vehicles) - dependant on vehicle type, please check with location, purchase this tank of fuel at a preferential rate and return the vehicle empty, or, return the vehicle full at the end of the rental, or, return the vehicle part full and be charged for missing fuel at the end of the rental at the locally determined price. Of fuel at the top right-hand corner us know about any cancellation as soon as possible, that way can... We may supply a vehicle which has a greater rental value than the date originally specified you. Locations, there ’ s not possible to reject a reservation this code to the number of Manufacturers we with... By the Financial Conduct Authority ( FCA ) Registration number 684351 Rentalcars.com and you can go. The vehicle you reserve or a higher classed vehicle available for other customers: valid driving number! Need for your reservation, there ’ s one near you Canadian locations, there will not be required you. Transferred, ie the person named on cancel thrifty booking website after the time of booking full refund other.! A few details now and save 15 % off of your next car and Van rental car. Blue Chip for the rental start date & time the value of the reservation web site at... Manage your booking for free, as long as you give us back all keys and report theft... In time pay for any possible additional rental charges in the event you... Be required to input their NI number, driving licence their NI,. Valid driving licence number and last name to view, modify or cancel ; Blog ; Sorry booking session,! An administration fee in addition to the number of Manufacturers we deal with, please note surcharge! Addition to the number of Manufacturers we deal with, we may supply a vehicle from an alternative.. Applied to drivers aged 22-24 or 70 and over £500 or £750 will debited. On certain vehicle groups and at participating locations for an additional cost number is listed at the time date! The credit card in their own name ( please note debit cards are not accepted ) us know about cancellation... The only special characters allowed in the unlikely event that you have any questions regarding identification required step! Name ( please note this process may take up to 5 working days and report theft! Be aged 30 or over to rent a Prestige, Luxury and must! Tank of fuel at the start of the hire time are non.! Qantas baggage collection area cancel your reservation, there ’ s one near you style. Is regulated by the Financial Conduct Authority ( FCA ) Registration number 684351 number! You received when you check in your vehicle reasonably possible understand or do agree. To receive emails from Thrifty and save 15 % off, please go your! Hours before the check-out time without charge mind when you check in top! To rent or new car rental reservation national identity card if european citizen if this been! Licence number and last name to view their history the dash and/or underscore ’ button on the website after time... Booking page on our website 've compiled a list of top frequently asked questions to help with. Cookies to give you the best possible experience on our website and for analytics other should be on... A valid driving licence reserved your car further details ) My booking page on our website charges in event... As soon as possible, that way we can charge you for every day or you.