Installed and tested VPN (Juniper) on laptops with Win XP & Win 7 operating systems. Performed backup and restoration of file server, DNS and ADS on a scheduled basis. Developed and implemented policies to standardize desktop security, software installation, and inventory control. Work with administrators for detailed records of digital and analog ports to ensure updates for the end user are efficient. Since desktop support technicians benefit from having skills like desktop, technical support, and hardware, we found courses that will help you improve these skills. Use SCCM 2012 Control Console and other remote desktop applications to remote into user workstations to assist with trouble shooting. Provide complex troubleshooting assistance and ticket resolution for computer users. Deploy new workstation upgrades annually, migrating and transferring user data, as well as system imaging using Symantec Ghost software. Support for hardware, software installation, server configuration and windows administration. Provided technical assistance to computer users on Virginia Tech campus. Plan and implement wireless networking solutions. Utilized the Altiris Deployment Solution for desktop computer images, software delivery and inventory. Maintained Inventory Control System including backups, database maintenance and application upgrades. Conducted software installation on Dell desktop and laptop computers at Covenant Medical Hospitals. Manage user accounts and organizational units. Managed configurations and deployment of Windows workstations images. Created customized Windows image for faster deployment -Worked with imaging software for inmate mug-shot profiles. Provided technical support to different departments with NC applications. Provide hardware/software technical support for Swedish Medical Center. Email or phone. Developed and updated documentation in SharePoint for software installs. Implemented security for user accounts as needed in company active directory. Set up and maintained Group Policy for thin clients that were used as tracking boards for patients through the entire hospital. Configure PC/Macintosh computers to domain. Installed and administered Cisco VOIP phone systems using Cisco Call Manager and Cisco Call Manager Express. Support Windows 7 in an Active Directory environment, Office 2010, VPN and many third party applications. Network Administration duties included managing user accounts in Active Directory. Completed a major corporate-wide computer system migration meeting very aggressive schedules and budget constraints. Established network connectivity and PC hardware/software configuration. Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution. Performed Mobile Device configuration using VMware Air Watch Agent. Provided Active Directory support by adding and removing laptops and workstations as necessary for system deployment or retrieval. Provided cost-effective solutions for data security and backup. Used Citrix to add and remove desktop or laptop to the domain as well as generate password and reset user password. Recognized for excellent customer service and for quickly resolving technical issues. Supervised approximately 60 people including phone and chat tech agents providing technical assistance and handling client escalations. Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network. Implement VMware Enterprise Server creating new ESX hosts and clients. Installed, upgraded, configured, and deployment of Windows 7 from Windows XP with SCCM. Provided technical support to end-users on application deployment, desktop/laptop. Desktop Support Technician Resume Examples. Diagnose and rectify desktop issues escalated from desktop administrators. Provide support for over 300 end users and technical assistance on all hardware / software products. Performed system builds, hardware upgrades, configured enterprise software, and performed break/ fix of hardware and software issues. Provided workstation setup of new machines (base OS image and corporate software), or problem remediation and virus removal. Technical Support, 7.6%. Whether you’re seeking new help desk hires or you’re looking to start a career in IT support, these are the top 10 skills you’ll need in this field. Handled both first and second level support tickets for end users anywhere from five to fifteen tickets a day. Outsource first-class freelance or full-time Desktop Support Technician. Integrate computer systems from newly acquired facilities with existing systems. Provided support, repaired and configured PC hardware, software and peripheral equipment arrange for vendor maintenance services as needed. Provided on-site technical support for desktop computers and peripherals in a cross platform environment. Conduct analysis to identify non-routine technical desktop issues and resolve accordingly. Provide first-level support to approximately 300 users, priority support to executives whenever necessary. Designed implementation and distribution system for quarterly software updates performed on these PCs. Support Microsoft Exchange email on Android, Apple, and Windows phones and tablets. Other Skills, 62.2%. Managed strategic engagements while providing exceptional customer service during Windows 7 deployment. Provide brief training sessions for staff on the use of their computers and new equipment. Monitor call progress against agreed response and resolution SLA's and communicate effectively with users for feedback. Directed support for complex problems to next- level support, simultaneously keeping users updated as to the status of open calls. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Configured software applications using Windows Software Configuration Center Management (SCCM). Support for 32 Blackberry users which included software upgrades and backups of each Blackberry. Managed incoming tickets and incidents in remedy and troubleshooting. Modified user accounts on an Active Directory/Exchange network environment. Leveraged the Microsoft SCCM 2012 application to generate reports and install software seamlessly to our desktops. Used DNS and DHCP tables for static and dynamic TCP/IP addresses. Updated Alpha servers with clean Linux loads as they came back through Depot repair. Integrate new equipment into the organization, including imaging, software & asset management, deployment, user orientation and training. Maintain computers using Active Directory and Remedy computer clients. Perform software deployment/management and support Apple/Windows OS based devices. Browse Desktop Support Technician resume samples and read our guide on how to write a Desktop Support Technician resume. Support and configure Android, Blackberry and Apple mobile devices. Maintained excellent customer service levels through timely resolution of escalated technical issues, resulting in reduced complaints. Handled Tier-One Help Desk tasks including user account creation, password resets, and account unlocks. Get the right Desktop support technician job with company ratings & salaries. Led contingency planning and preparation. Created virtual machines for testing in both Hyper-V Manager and VMWare based products. Provided technical support for TCP/IP networking and network printer configuration. Provide hardware and software support for production machines and manufacturing equipment. Field technician responsible for equipment upgrades and the installation of new equipment for IBM clients nationwide. Teksystems, inc - Township Of Raleigh. Installed and implemented windows software and proprietary software. Installed the application and co-ordinate all hardware/software upgrades. Use Altiris for cloning, imaging of desktops and laptops and also migration of user profiles. These systems require interconnectivity to exchange data, share resources, and access more powerful computers for tasks too complicated for local computers to process. Provided hardware setup of wireless networks utilizing a variety of wireless hardware equipment. Verify and check all paper work for all PCs, Thin Clients and laptops for shipping to clients. Network configuration of computers and printers (DHCP, static IP, DNS). Configured and performed troubleshooting residual issues on company devices following installation. However, a bachelor’s degree in computer science, information technology, and related … Use of Blackberry Enterprise Server Web Based Admin Console Version 5.0 SP2. Troubleshoot, 6.4%. Activated and maintained user accounts on Blackberry Administration Server. Tips: As discussed on our blog, use these keywords in strategic places and if relevant, combine them with your personalised list of keywords from CVScan based on your CV and the job description. Install 802.11 G/N Access Points: BSS & ESS. By the end of this course you'll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove so... Use PowerShell to manage Active Directory users, computer, groups, security settings and more on Windows Server... As computer systems become smaller, cheaper, and more readily accessible, it seems everyone is connected at the touch of a button. Keep track of all new equipment with asset inventory using CA Software tag when necessary. Performed data related backups and restored end users information. Scheduled time with employees to collect old equipment, reconfigure and replace with new equipment. Promoted to current position based on proven technical expertise and leadership experience. This means honing your conversation skills as well as your listening and teamwork skills. 20% Providing technical, operations support, problem determination, and problem resolution to systems, printers, and peripheral hardware in a Windows Active Directory environment 20% Log requests, status of requests in support tracking system 20% Provide phone and remote control support to field … The average Desktop Support salary in the United States is $53,949 as of December 28, 2020, but the salary range typically falls between $48,243 and $61,073.Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have … Assigned users to the security groups in Active Directory to pick up group policy, permission levels and Citrix applications. Facilitate easy connection to the user's PC by utilizing remote desktop, VNC, unsolicited remote assistance, and TeamViewer. Monitored company servers backup system along with providing server maintenance. Coordinate timely repair of PC computer equipment and peripherals. Assisted customers with a wide array of MAC, PC and printer issues while documenting solutions through HEAT ticketing system. This way, you can position yourself in the best way to get hired. Performed system replacements and upgrades to include hardware and software installations, configuration and data migration. Create imaging procedures and documentation for Windows and Linux workstations. Perform post-resolution follow-up to warranty repairs. new offer (15/01/2021) job description. Supported servers across VMWare ESX 3.0, and Rack mount servers. Top Skills Details: 1.) Developed a Symantec Ghost imaging solution. Enter commands, using computer terminal, and active controls on computer and peripheral equipment to integrate and operate equipment. Provided special technical assistance to Executive Support, which includes CEO, CFO, CIO, and other Directors. Created and maintained user email accounts, to include password resets and Setting up distribution mailbox's. Identified network problems and Configured Access Points and related wireless technologies. Set up and configured a Lab consisting of Mac personal computers. Students will develop skills that include learning how to install, customize, and update Windows 10 operating systems. Supported Linux Server and support of some remote users with Unix devices. Trained new team members on various technologies as well as processes which lead improved SLA and increased customer satisfaction. … Provided end-user desktop hardware/software support and related LAN issues * Setup, deployed and maintained end-users computers, end-user location moves. Installed and configured numerous desktop systems consisting of various Microsoft operating systems. Assisted call center employees with desktop PC software and problems, working to minimize off-phone time for employees. Executed administrative tasks such as setting up users in AD and Linux, furnished remote VPN Support, and on-call support. Completed long-term projects to provide hardware/software support and upgrades for UNIX-dependent desktop applications and Windows NT computers. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Provided user assistance/training on standard PC/network hardware and software applications. Provided support for Windows, Mac, and Linux based systems. Maintain classroom technology including desktops, laptops, printers, thin clients, and AV equipment. Provided 1st and 2nd level support for Bristol-Myers Squibb employees, including LAN, desktop hardware and software issues. Installed peripheral equipment on user's personal computers and notebooks; installed software on client systems using Windows 2000 Server. Performed windows active directory account maintenance by managing user accounts and giving share & security level permissions on network servers. Provided support for Microsoft Windows operating system and related software. Used Active Directory and the SCCM to add, remove or modify objects within PNM's domain. Coordinated efforts to maintain functionality of systems including network connectivity, hardware conflicts and software issues. Provided customer service to assist in operation, restoration, and configuration of all assigned information systems. Performed Asset Management database update to log newly purchased Information Technology computer equipment into Asset Management and ITAMS ticketing databases. Designed and Built or enhanced hardware parts on multiple computers to be used for users' desktop workstations and laptops. Configured Vmware workstations for users and rolled over Apple devices to the domain and mail exchange. Directed 10-member team in providing support for PC systems for desktops, laptops and thin clients. Provide technical support and customer service to all end user's in a Mac OS and Windows 7 based environment. Key Achievement: Successfully staged and configured 850 Dell thin clients in a 2 week window - days ahead of schedule. Install, configure and support current and future versions of TCP/IP networking and remote access. Deployed and supported network printers/scanners. Provide IT Desktop support for desktop computers and laptops and technical assistance to City of Atlanta (COA) users. Provided server and client software installation, administration support and documented customer problems & service requests. Performed local and remote desktop support with Virtual Network Computing (VNC) and Altiris Software. Maintain presentation equipment, including overhead projectors, laptops and video conferencing equipment. Collaborated with team to host documents and libraries within the SharePoint web application. DESKTOP SUPPORT TECHNICIAN REQUIRED URGENTLYJohannesburg, Gauteng IT company urgently seeking a Desktop Support Technician to start immediately Minimum Requirements: Matric IT tertiary qualification Must be well spoken and able to handle pressure Duties: Supported Windows 2000/XP, MS Office, Extend360 VPN Client, AutoCAD, and proprietary monitoring software. Search Desktop support technician jobs. Key Responsibilities:* Provide hardware and software support for the Navy/Marine Corps computer systems, peripherals, and printing devices. What Are Tech Support Skills? Maintain passwords in Active Directory, data integrity and file system security for computing environment. Career Paths for a Desktop Support Technician, Information Technology/Support Technician Skills, Information Technology/Support Technician. Provided system administration, backups, server builds, virtual machines, network troubleshooting, hardware and software problem resolution. Provided support and maintained proprietary software applications. In this course, you'll be introduced to the world of Information Technology, or IT. Re-imaged desktops and laptops, as needed, and deployed new equipment to end users. Installed DVR application for arbitration purposes and security. Provide daily technical assistance to customers. Completed PC refresh & Cisco VoIP phone upgrade projects for multiple departments within the local office with minimal negative impact. 2.) Created end-user documentation and training guides for connecting to VPN, getting to know new equipment and more. Managed and installed Windows 2000 Advanced Server, Exchange 5.5/2000 migration, Citrix XP, and setup frame network. Involved with Tier 3 support implementing switching and routing capabilities while monitoring the network by the Mac Address and Network ID. Partnered with network team to establish VoIP requirements for the location and schedule the switch over. Assisted the corporate network administrators in the company-wide migration to Active Directory. Diagnosed and resolved client hardware/software issues. Installed and configured Blackberry Desktop Manager Software. Coordinated large project related installations and software upgrades. Filed tickets via online and reported problems to the Adaptive Technology group about hardware and software problems. Image and organize computers using Microsoft System Center Configuration 2007. Installed & configured Aruba brand wireless access points. Inventoried new equipment that was ordered by It Asset Management to insure proper standards of quality control were met. Assisted users with any unfamiliarity they may have had with new version of Lotus Notes as well as other new applications. Log and disposition of legacy computer/retiring asset. Supported various mobile platforms (Blackberry, IOS, Android, Windows 8). Support Dell and HP desktop and laptops for all hardware and software issues including e-mail, network connectivity, and printing. Provided maintenance and user support for numerous devices and operating systems including Windows XP/7, Microsoft Office 2003/2010, iPhone/iPad/Android/Blackberry. Delivered superior technical support to factory and office environments. Provide hardware and software support for 500+ users of both Mac and Windows computers in the corporate offices. Configured and deployed desktop environments in accordance with the SLA(service license agreement). Contract was completed in a month slated for 3 months well ahead of schedule. Schedule and maintain appointments to effectively manage time by using group and personal calendars as well as department SharePoint sites. Utilized SCCM to deploy applications, set up user groups, OU, and permissions. Provided second level support for university faculty/staff. Provide support for all software issues, or University service issues to faculty at the Hydraulics lab and surrounding hydraulics campuses. Administer users, groups and organizational units in Microsoft Active Directory using Active Directory Users and Computers. Provided hands-on technical hardware/software support for Windows environment to 1500 end users. Performed desktop support for 500+ users, including installation of all new equipment and maintain existing computers. Manage hardware inventory for the site including receiving new equipment and disposal of old equipment per corporate security policies. 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