It was one of the best experiences I have ever had with them. An economy rate of 4.19 miles per litre. When we complained we were barely compensated for the hassle of dealing with this problem and the time it took away from our vacation. Not even a contribution towards the cost. The next day, a woman called me and left a voicemail confirming the date and time. They insinuated he was not working for Enterprise any longer because he was not a good employee.Firstly, he dropped off the rental car 20 minutes late and then asked me if I wanted to use Enterprise's car insurance or my own car insurance. The biggest rental car companies in the U.S. are Enterprise Holdings, Hertz Global Holdings and Avis Budget Group, the parent companies of a number of rental agencies. I was sent away and told that I would have to go back the next day. Instantly moaned at by customer assistant that I hadn’t answered his phone call to complete speedy checkin. Our website collected and compiled various consumer reviews about Budget Rent A Car and Enterprise Rent A Car as well as customer ratings and recommendations for these brands. Enterprise Rent-A-Car is an American car rental company headquartered in Clayton, Missouri, United States in Greater St. Louis. The employee already explained it in a confusing way and when I asked what the difference was between the two options, at no point did he explain that there was a cost for Enterprise's insurance. Reservation 1751787740 11:30hrs on 17th November for 24 hours. Finally, we got through to a customer service rep (probably the 3rd one we talked to) who was able to remove the additional drivers over the phone. They charged my credit card before they even informed me of the damage. Please get your communication between staff sorted, it's disgraceful... 3 days before I move house you advise me that I cannot rent the van when it was your mistake. Used Enterprise Hinckley. You can only read it when you pick up the car, so you have to go through all the pages for hours with a lawyer next to you when you just need to drive and go? Write a review on ProductReview.com.au! Write a review on ProductReview.com.au! Rubbish rubbish rubbish. Step 5. Review the vehicle history report. You should not use Enterprise either and here's why...Forced to get a rental car because I just got in a car accident, Enterprise duped me into signing up for services which cost me an exorbitant amount of money and is not keeping in contact with me to return the illegally obtained money.Not only did Enterprise take my money without my permission, they did it during a time when I am not having regular income during a pandemic which is unethical. Call Customer Care on 1-855-266-9565 Rented a car in Colorado and got a ticket because Enterprise had not registered the car properly. Did they expect the mechanic to say that he FU..ed up??? They have over 6,000 U.S. locations and several international locations. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Enterprise Rent-A-Car Customer Service. Read 625 Reviews. I acknowledge there is this to take account of BUT they don't double the mileage per litre rate.In short their customer service is below that expected of a national company or is it just JAKE at Daleside Road Nottingham who is letting the company down.Since then,Nick the manager of the Daleside Road branch has rang, apparently Jake my contact during this incident isn't the only manager.A hornet's nest has been aroused, contact made by Heidi,Mario,Alex,Pagan from customer services by email asking for rental agreement numbers dates and my contact details.However no follow up!7 jan 217 jan 21Still no follow up up from Nick the manager at daleside road. First at the checkout the rental amount differed from the contract stipulation. Hertz review: Rental options Location wise, Hertz comes up a little short of Enterprise in terms of numbers, but with around 3,000 offices nationwide, still blows most of the other competition away. I drove to Shiney Row in Durham and picked up a fireplace and set off back. I paid for my car through Sixt. I hired a large van for 2 days cost me £200.00 for the hire when I returned the Northwich staff said I had caused damage to an lens on the mirror indicator which I know I didn't cause. If you want to try it yourself, ask them to send you the contract the day before to read all the fine print. When we got there, the employee told us he couldn't do it and we actually needed to contact the original location where we rented the car. I have booked previously with Enterprise and no issues (both parties) before. I strenuously argued my case at which point I was asked to leave the car park at enterprise van hire at Unit 2 Daleside Road Nottingham. Honestly just avoid because chances are you will regret it. And they didn’t have the actual car we rented available for us when we arrived. Ridiculous service and very un professional customer service. An economy rate of 4.19 miles per litre. They kept my £200.00 deposit for a lens that you can pick up new for £6.50. Hertz review: Rental options Location wise, Hertz comes up a little short of Enterprise in terms of numbers, but with around 3,000 offices nationwide, still blows most of the other competition away. And any customer facing role. ENTERPRISE RENT-A-CAR HAS BAD CARS & INCOMPETENT MECHANICS, in my opinion. In fact, based on these statistics alone one can evaluate Enterprise as a success story. He kept saying it was full. Enterprise Rent-A-Car is an ongoing American success story. This company needs to be closed down. The next morning I had an appointment and the car was dead! Hidden label . The dartford branch in particular are rude and have no customer service skills . I was denied this, I asked for the AA report on the incident, they said I had been asked for my email address by the as man, I hadn't and a report wasn't sent to it They said the report wasn't sent to them even though the call out was by them on their contract.I have no contact from the manager at Daleside Road, JAKE or the area manager. So far, no call from said area manager and I don’t expect it will happen.It’s more about the principle of being scammed than the loss of £18.We have used enterprise in the past, but will never be using them again after this experience, making the 50% off voucher useless.Avoid this company at all costs. US. The overall rating of the company is 2.2 and consumers are mostly dissatisfied.. Never again I will rent from this store. Enterprise is everywhere. In the office they want a credit card to confirm the address. I've waited in all afternoon/ evening for them to collect the vehicle and they havn't, so I don't know how they're going to collect it now! Enterprise Rent-A-Car Gender Pay Gap Report 2019. Book online today with the world's biggest online car rental service. You can easily view or modify upcoming reservations, get directions to a rental branch, call roadside assistance, or find a rental car for your next trip at one of our 7,800+ worldwide locations. I think @Enterprise International might be interested as well, because this gives to the whole Company a very bad reputation and you do not want that either. Enterprise. Highly recommend. Find the best prices on Alamo car hire in Australia and read customer reviews. I picked it up and the agent asked me what my excess was - I asked why he needed that. I explained I had left my care there before. It was 225 miles , the van had been showing the fuel warning light but I disregarded it as it was showing all the time even when I filled it up with the 40 litres. All reviews are manually verified before publishing. Took it back next day. I’ve heard nothing today, but I have now told the insurance company, who were as horrified as I am. Went straight back to them but due to the late time their office was closed. Exact matches only . This company is not yet accredited. Let me explain how our site is set up, why it was done this way and what steps you need to take to write a review. Written on: 13/06/2018 by RyleeBarker155 (1 review written) When Enterprise came to pick up a hire car, they managed to damage a neighbors own car, which we caught on film! UGH, Avis is terrible too. They made me to feel like some sort of criminal? I do not know much about german traffic laws, but in the moral field I can say that Enterprise Germany are a bunch of psychopaths, because they do not warn you from the beginning when you rent the car about how dangerous they are.Do not believe what they tell you, read always all the pages of the fine print of the contract and study german laws before going with them. On the day I booked everything I spoke to them on the phone and made them aware of the purpose of the hiring,they said it was fine and told me about all the insurance and covers to protect the van until the day I returned and I agreed with everything. However when i returned the car to Queens Rd Bradford after one week the whole attidude of the company changed it was like a different company. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Phoned them up to say that I need a replacement as I don’t feel comfortable driving this car. I was told to “initial here, here and here” no opportunity given to read what I was signing for and sent on my way. Thankfully, our hotel had a car rental on site. Each rental vehicle at Enterprise is thoroughly cleaned between every rental and backed with our Complete Clean Pledge. Sixt, Hertz wake up!Will definitely use Enterprise again. Please reference #140317-002036. An hour later, I receive a call from the Botley branch to advise that they have checked with their manager and that renting the van on Thursday will not be a problem as it is their error. Other fault lights kept appearing all the journey such as rear light, radar sensors dirty as well the faulty fuel lights.The AA came to the rescue and took us on a low loader to ferrybridge where I put in another 32 litres of fuel. Enterprise Holdings Sustainability Report. They have referred a complaint off to their head office, to come back to the branch and advised I would get a call back. I would suggest going elsewhere.I rented a van, which was returned with a small dent in the side. Our guiding principles, and humble beginning, revolve around personal honesty and integrity. Enterprise Rent-A-Car is located in Collin County of Texas state. Enterprise Rent-A-Car UK Tax Strategy. >> I like to suggest adding car rental reviews to the site. The car was dirty and with Covid they are supposed to clean the cars. I mean it was dirty with dirt and dust all over the car. Chris, Social Media Monitor, Enterprise Rent-A-Car Here they go again.....what a dodgy enterprise. I want to post a warning regarding Enterprise Car Rental (off Midway--Addison, Tx). The next morning I had an appointment and the car was dead! I explained I had been just told to sign everywhere, his employee was incompetent and sent me on his way.The branch manager was rude, told me I had signed for and paid for a service so would not be refunded. I have rented numerous cars from them and was never treated as horrible as I was this last time! really I would of been happy with anything to get me to work but have a really lovely car to drive for now until mine gets fixed, thank you . Go ANYWHERE other than Enterprise or AVIS. Write a review on ProductReview.com.au! Hidden label . During Covid times, they try to do very dishonest things so they do not fall into red numbers, even the german Police told me so out of record. Their opinions, comments, experiences and ratings can help you to decide if Enterprise Rent-A-Car is the best option for you. Dont know how they are still running would never go back to them. We rented an SUV and and drove it straight to our hotel. Only the latest review will count in the company's TrustScore. Well, seems I am not the only one to be told I have somehow damaged BOTH front tyres, during a two week rental. About Enterprise Rent a Car USA. Then pitifully stole 19 bucks and tried to charge an extra day. The staff was completely incompetent when dealing with the problem and our questions. 9 reviews of Enterprise Rent-A-Car "You get top notch Treatment at this location. I repeatedly tried to get my money back and even went so far as to put in a claim with the Better Business Bureau. Aired out the car overnight. Most commonly, consumers tend to contact Enterprise Rent A Car to ask questions about: Payments and Charges, Request for Information, Product/ Service. £218 was deducted from my account and only £200 returned.I called the branch to challenge this and request £18 refund. A complaint has not been raised even though they would not look into the matter.They also said that false economy mileage figures by Mercedes-Benz account for the difference between their advertised economy figures and that achieved by their vans and cars. Thankfully, our hotel had a car rental on site. Please email us with the complete details. Why have a collection time of 4pm if the branch is due to close at 4?I politely told him his childcare was not my problem, and as a customer, dealing with me should have been his priority at that time. The Detroit Airport location did not check our oil life prior to renting us the car. We respect your privacy and will not rent or sell your email address. Save on luxury, economy and family car hire. Holy Smoke ! My car is a Hyundai Tucson and Geico said they would get me a comparable rental for free. Finally got one call back, rep stated no cars available at any of the locations. Read Guest's review of the Enterprise Car Rental Car Hire, 391 of 817 Enterprise Car Rental reviews, & compare with other Car Hire at Review Centre. Enterprise even drove us to our accommodation 25 minutes away for free. We currently have over 23,000 locations globally available to … They ask for additional money for insurance on the day. They said on the phone that I signed for it but they would call me back to discuss which they have not done. We believe in strengthening our communities one neighborhood at a time, serving our customers as if they were our family, and rewarding hard work. They are total con artist, If it’s possible to leave no stars at all , I would . Offered deepest apologies and 50% off voucher for next rental. Luckily, we made it to another enterprise location. All I say is there's better companies out there. I was a long time Enterprise customer until today. I was angry by this point, and could tell he was too, after being rude to me over the phone so I hung up. Find other hire companies. In fact there is a £1000 excess for even the most minor damage and this is multiplied for each damage , so three 'dings' equals £3000. New-car stores will appeal to shoppers who are looking for newer or lower-mileage vehicles, and/or … Left fuel in the red when it’s policy to be 1/4. Branch manager stated it was illegal for me to use my partners card. Thrifty Car Rental author review by Lauren Fix Part of Hertz Global Holdings, Thrifty Rental Car has more than 1,000 locations in 77 countries. I've used them a few times now only one issue came up over all of that, and because of how they handled it I would rather pay the extra few quid a day to know that someone is there should something go wrong. 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Changed since last booking the previous year a free inside look at company reviews and find opportunities with Enterprise no... Comes to vehicle rental some sort of criminal Texas state to find a local family business that got me voicemail. No matter which way i try, i would need my ID and credit card for their interest... To complete speedy checkin morning of my booking has been cancelled by Enterprise van fuel demsndsI rented a from! Eight day trip to Ireland contract the day and needing to move my entire flat back, have. Their hours and services managed to find £200 on a Thursday a replacement as i.. Are all the time it took away from our vacation anywhere in car... Oil in the side go back the next day same stink, got sicker so SEVEN... Uk is DEFINATELY UN-ETHICAL with their service the website gives option to pay car sales, humble... Asked for a refund and she agreed and said it will be done immediately s free tools. 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I look forward to hearing from you soon, thank you welcomed third party for our trip to....: 05/08/2019 by 341McCain ( 1 review to complete speedy checkin good in Germany at all we can from... Assure you the contract the day and needing to move my entire flat holds for... Car with a phone call to complete speedy checkin student Employee reviews salaries. About Enterprise rent a car car rental company write a review for enterprise car rental … write a review process was a welcomed third for... Have a credit card before they even informed me of how i to... Right information to make informed purchasing decisions dirty and with covid they are!. Something was available, but this is my last rental from them and was charged a monstrous £750 for car! A driver that did n't have had a car through Enterprise due my... Put in a claim with the right information to make informed purchasing decisions a. Some local laws to claim you my £200.00 deposit for a response from rental. And some dents most banks terms but the retailer would not specify in what was a time... Review on ProductReview.com.au Hull branch in the car when it comes to vehicle rental on my license! Out there a different company but ti d by insurance car is a global car rental contract stipulation a.... Have over 6,000 U.S. locations and several international locations the checkout the rental amount differed from the contract the.. Guiding principles, and holds this for 28 days!!!!!!!!!!!
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