The specialty restraints: guacamole, bland and cold; krystal, great menu, not cooked well, overcooked meat, veggies, and seafood and no flavor; la toscana, best restaurant there- food cooked perfectly. Jul. Please see our partners for more details. 2 in each room would allow 850 guests and often there are 3 or 4 guests per room, so a thousand guests are often there. Bathrooms include shower/tub combinations with jetted bathtubs, designer toiletries, complimentary toiletries, and hair dryers. Well equipped. I will say it is worth traveling during this covid pandemic. Took the time to find out our names and always said hi when they say us. They had to call the customer service center to deal with it and we were on stand by for about 20 minutes. Pool swim up bar is closed but pool bar on surface by the pool is open. The property was clean -- I was a bit worried about the buffet but everyone tried to keep their social distance. It is kind of far from down town Puerto Vallarta (about $15US for taxi or Uber one way. Located in Nuevo Vallarta, Riu Palace Pacifico All Inclusive is on the beach. The high quality service and professionalism of its staff make this hotel the perfect place to spend your holidays. This definitely is not the wonderful experience that we strive to provide to our guests and for this reason please accept our sincere apologies.We always strive to exceed our guest's expectations and please know that we are following up as we speak on your mentioned concerns to avoid any reoccurrences.Once more, thank you for sharing, your constructive feedback is very appreciated. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. We stayed at Riu Palace Pacifico as a family in the first week of October. They are so slippery! All the changes that may occur are only to ensure our customers’ wellbeing and peace of mind. I get the covid restrictions but a couple of those don't really make sense to me. Riu Palace Pacifico All Inclusive - $431 avg/night - Flamingos - Amenities include: Swimming pool, Internet, Air Conditioning, TV, Satellite or cable, Heater Sleeps: 4 Minimum stay from 1 night(s) Bookable directly online - Book vacation rental 4591751 with Vrbo. Enjoyed our stay. All of the staff wore masks the whole time we were there and we say them asking people to put them on in the public areas. The beverages as always are mild liquor since they want you to have a smooth day. Temperature check when arriving at the hotel and several hand-sanitizing stations (even in the elevator). The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. My wife arranged a private dinner on the beach and it was awesome. Make sure you make 2 paper copies of the transfer since they request one copy each way.Arrival to resort is approx 35 minutes.When checking in, it was uniquely bad for us. A couple of things we were looking forward too but not happening due to covid restrictions - No alcohol in the rooms, stocked fridge with beer, soft drinks and water though but no alcohol dispensers. Service around the pool was fast and friendly. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The staff is so nice and always willing to help make your stay memorable, you can tell they are happy to have customers. 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